Privacy Policy

What this policy covers

This policy explains how BizFix handles information submitted through this website. BizFix provides practical AI consulting and implementation services to businesses in Raleigh–Durham and across the Triangle.

Information we collect

When you book a Working Session, we collect the information you provide, such as your name, email, company, and workflow context. If you provide a business website, the BizFix Snapshot sends its public URL through our server to OpenAI’s web search to gather public website context and available third-party customer reviews. We also read a small number of public pages to find the published logo and evidence of software integrations, such as booking links, forms, and payment tools. Software findings describe public website signals; they do not establish current use or a complete view of internal systems. You can correct these findings. For unfamiliar providers, we send bounded public website artifacts to OpenAI for identification and check public provider documentation. Software findings retain the provider name when supported, identification status, signal type, source pages, observed hosts, short public labels or metadata, and supporting documentation excerpts. Unresolved providers remain unidentified. We discard raw page markup and strip query strings from scanned page URLs. Logo images may load directly from the business website or its image host without sending a referrer. You can skip this, correct the business description, or exclude review findings. Public research is not a complete or verified picture of operations. The Snapshot also sends your answers and relevant research through our server to OpenAI to tailor follow-up questions and prepare a conversation brief. This happens as you continue, before you provide contact details. We request that responses are not stored as retrievable API responses; OpenAI may retain data under its applicable API data policies. Please do not enter customer names, sensitive personal information, or private records. Answers, sourced research, corrections, and progress are kept in session storage for up to 24 hours, are removed when you start over or complete a booking, and are saved with your contact request when you submit a booking or request an emailed Snapshot. We do not store the public research or guided question transcript in our database until you submit one of those requests. An email request stores your email, answers, delivery status, and whether you separately asked BizFix to contact you. Requesting the email does not enroll you in additional follow-up. You can also download your conversation brief without providing an email. We also collect limited technical and attribution data, such as your browser, referring page, landing page, and campaign parameters.

Google Maps reviews

When Google review access is enabled, we send your public business website and its published business identity to Google Places to match a profile. Google may return up to five reviews and its own review summary. We display these with Google Maps and reviewer attribution during your visit. Reviewer images load from Google without a referrer. After you confirm the business, we send bounded review excerpts, dates and ratings to OpenAI as context for your tailored questions and conversation brief. We do not include reviewer names, profile photos or author profile links in that context. You can exclude reviews or correct the business identity before continuing. The excerpts are kept separately in this tab’s session storage for up to 24 hours so you can resume; they are cleared when you start over, change businesses or complete a booking. Full attributed review display data stays in page memory. Raw review excerpts are not copied into our database, emails, downloaded briefs or calendar events. Generated questions and the brief may reflect relevant feedback, with your answers taking precedence. Saved research keeps the matched Place ID and our retrieval status and count, with a link to the Google profile. OpenAI’s applicable API data policies apply to review context as well as your answers. Other public review research follows the handling described above.

Use of Google Maps content is subject to the Google Maps/Google Earth Additional Terms of Service and Google Privacy Policy.

How we use information

We use this information to respond to your request, evaluate whether BizFix may be able to help, operate and secure the website, measure marketing performance, and improve our services. We do not sell personal information.

Storage and service providers

Booking information is stored in Cloudflare D1, sent to Google Calendar to create the event and Google Meet link, and sent through the configured booking-alert email service. OpenAI processes the guided Snapshot answers to generate questions and a draft interpretation. Snapshot email requests are also stored in Cloudflare D1 and sent through the configured email service. BizFix receives a follow-up notification only when you request contact. Cloudflare Turnstile helps protect the forms from abuse. Cloudflare Web Analytics and, if you allow it, Google Analytics receive limited device and usage information as described below.

After a successful booking, this browser tab keeps the session time, time zone, and Google meeting or calendar links for up to 24 hours so the confirmation page survives refresh. This saved confirmation does not include your name, email, answers, or internal booking identifiers. It is separate from optional analytics, and confirmation details are not placed in the page address. If this storage is unavailable or expires, use your calendar invitation or contact BizFix for help.

Cookies and measurement choices

Necessary storage remembers your cookie choice for up to 180 days, supports the Snapshot progress described above, and keeps private workspace access signed in for eight hours. These functions are separate from optional analytics. If browser storage is unavailable, your analytics choice applies only to the current page and you may be asked again after navigating.

Google Analytics is off until you accept it. When enabled, it uses cookies to measure visits and broad actions such as starting a Snapshot or requesting a booking. We do not send the contents of your answers, contact fields, or booking identifiers through these events. Page addresses sent by our analytics code exclude query strings and fragments. Advertising tags and advertising personalization are not enabled.

You can reject analytics and still use the website, or change your choice at any time using Cookie preferences. Turning it off stops future Google Analytics collection and removes its cookies from this site; it does not undo information already sent. We also keep Google Analytics off when your browser sends Global Privacy Control or Do Not Track. Your choice carries across tabs on this site when browser storage is available.

Cloudflare separately provides cookie-free traffic and performance measurement. Its Web Analytics service does not use cookies or local storage for measurement or fingerprint visitors. This measurement remains active independently of the Google Analytics preference. See Cloudflare Web Analytics and Google’s Privacy Policy for provider details.

Retention and security

We retain inquiry information only as long as reasonably needed for business, legal, security, and recordkeeping purposes. We use access controls, encrypted connections, server-side validation, spam protection, and rate limiting to reduce risk. No online system can guarantee absolute security.

Your choices

You may ask to access, correct, or delete information you submitted, or ask BizFix to stop contacting you. Email [email protected] with “privacy request” in the subject line.

Updates

We may update this policy as the website and services change. The date at the top shows the latest revision.